Refund & Delivery Policy

Last Updated: 24 July 2026

Refund & Delivery Policy for SahilDubey.Com

SahilDubey.Com provides digital educational products such as ebooks, PDF notes, mock tests, revision material, study plans and digital study bundles.

We want every customer to clearly understand how digital delivery, replacement, cancellation and refund requests are handled before making a payment.

Please read this policy carefully before purchasing any product from SahilDubey.Com.

Products Covered Under This Policy

This policy applies to digital products sold through SahilDubey.Com, including:

• Ebooks and PDF study material
• Subject-wise notes and revision notes
• Mock tests and question sets
• Study plans and preparation schedules
• Exam preparation bundles
• Downloadable educational files
• Other digital products described on a sales page

This policy does not automatically apply to a third-party product or service linked from our website. Purchases made directly from another website are controlled by that website's own refund and delivery rules.

Read the Product Details Before Payment

Every student has a different preparation level. A PDF or study bundle that is useful for one student may not be suitable for another student.

Before making payment, please check:

• The complete product title
• Subjects or material included in the product
• Digital file format
• Price of the product
• Delivery method
• Expected delivery time
• Language of the study material
• Support and refund conditions

If any important product detail is unclear, contact us before making payment. Do not purchase a product by only looking at its title or thumbnail.

Payment Verification

Payments may be accepted through Razorpay, UPI or another payment option displayed on the relevant product page.

A product will be delivered only after the payment has been successfully verified. A pending, failed, cancelled or reversed transaction will not be treated as a completed purchase.

We may ask you to provide:

• Your name
• Product name
• Payment transaction ID
• Date and amount of payment
• Payment confirmation screenshot
• Email address or WhatsApp number used for delivery

Never share your UPI PIN, card PIN, CVV, OTP, internet banking password or other confidential banking information with us.

How Digital Products Are Delivered

Depending on the product, digital material may be delivered through:

• WhatsApp message
• Email
• Google Drive link
• Direct download link
• Another delivery method mentioned on the product page

Some orders are verified and delivered manually. After payment, customers may be asked to send their payment details through WhatsApp or email.

A product is treated as delivered when the correct file or working access link has been sent to the email address, WhatsApp number or contact information provided by the customer.

Digital Delivery Time

The expected delivery time may be mentioned on the relevant product page. Customers should follow the delivery time stated for that particular product.

Where no separate delivery time is mentioned, please allow up to 24 hours after successful payment verification.

Most orders may be completed earlier, but delivery can take additional time because of:

• Manual payment verification
• Incorrect transaction details
• Payment gateway delay
• Wrong WhatsApp number or email address
• Internet or technical problems
• Holiday or unusual order volume
• Temporary unavailability of a file or delivery platform

A short delivery delay does not automatically mean that the order has failed. Please contact us with your transaction details so that the payment and delivery status can be checked.

Customer Responsibility for Correct Details

The customer is responsible for providing a correct and active WhatsApp number, email address and payment transaction ID.

SahilDubey.Com will not be responsible for a delay caused by incorrect, incomplete or inaccessible contact details provided by the customer.

If you entered the wrong contact information, contact us as soon as possible with valid payment proof. After verification, we will make a reasonable effort to send the product to the correct contact details.

When a Refund May Be Approved

A refund may be approved after verification in the following situations:

1. Duplicate Payment

If the same customer is charged more than once for the same order, the verified duplicate amount may be refunded.

2. Product Cannot Be Delivered

If the payment is successful but SahilDubey.Com is unable to provide the purchased product, the customer may receive a refund.

3. Wrong Product Delivered

If we mistakenly deliver a product different from the one purchased, we will first provide the correct product.

If the correct product cannot be supplied, a refund may be approved.

4. Corrupted or Unusable File

If the delivered file is genuinely corrupted or cannot be opened, contact us with a screenshot or clear explanation of the problem.

We will first try to provide a working replacement file or another delivery link. If a working copy cannot be provided, a refund may be considered.

5. Payment Successful but Order Not Received

If payment has been successfully verified and the product is not delivered within the promised delivery period, contact us with your transaction details.

We will first check the payment and resend the product. A refund may be approved only when the order cannot be completed after reasonable verification and support.

Replacement Before Refund

For delivery-related problems, our first step will normally be to solve the issue by providing:

• The correct product
• A fresh download link
• A working replacement file
• Delivery through another available method

A refund will normally be considered when the genuine problem cannot be resolved through replacement or redelivery.

When a Refund Will Normally Not Be Provided

Because digital files can be downloaded, copied or accessed immediately after delivery, refunds will normally not be provided in the following situations:

• The correct product has already been successfully delivered
• The customer changes their mind after receiving the product
• The customer purchased the wrong product without reading its description
• The customer no longer needs the product
• The customer expected material that was not mentioned on the sales page
• The customer did not use or study from the delivered material
• The customer did not achieve expected marks, rank, selection or results
• The customer found similar free material somewhere else after purchasing
• The customer dislikes the design, writing style or study method after delivery
• The file works correctly but the customer's device has a software or storage problem
• The customer shared, copied, resold or publicly uploaded the product
• The customer refuses to provide reasonable payment or order verification

Every refund request will still be reviewed according to the actual facts, product conditions and applicable law.

No Result-Based Refund

Digital study material is provided to support preparation. It cannot guarantee selection, marks, rank, admission, job, interview or any other academic or career result.

A refund will not be provided only because a student:

• Did not complete the study material
• Did not follow the study plan
• Did not qualify for an examination
• Received lower marks than expected
• Changed their preparation strategy

Results depend on personal preparation, practice, revision, examination performance and many factors outside the control of SahilDubey.Com.

Cancellation Before Delivery

Digital orders are processed quickly, so cancellation is not guaranteed after payment.

If you want to cancel an order before delivery, contact us immediately with your transaction details.

A cancellation request may be considered if the product has not yet been delivered and fulfilment has not been completed. Once the correct product or access link has been sent, the normal digital-product refund conditions will apply.

How to Request a Refund or Replacement

To request support, replacement or a refund, send an email to:

Email: sahildubey043@gmail.com

Use the following subject line:

Refund or Delivery Request – [Product Name]

Your message should include:

• Your full name
• Email address or WhatsApp number used for the order
• Name of the purchased product
• Amount paid
• Date of payment
• Transaction or payment ID
• Payment confirmation screenshot
• A clear explanation of the problem
• Screenshot of the error, where relevant

Requests without sufficient payment or order information may take longer to verify.

Time Limit for Reporting a Problem

Customers should report a wrong, missing, corrupted or inaccessible digital product within 7 days of payment or delivery.

Reporting the problem early helps us verify delivery records and solve the issue quickly.

A delayed request may still be reviewed, but verification can become difficult when transaction, message or delivery records are no longer easily available.

Refund Review Process

Sending a refund request does not mean that the refund is automatically approved.

We may review:

• Payment gateway or UPI transaction records
• Order details
• Email or WhatsApp delivery records
• Download or access information where available
• Screenshots and evidence provided by the customer
• The refund conditions shown on the product page

We may ask for additional information when the payment, customer identity or delivery status is unclear.

Approved Refund Timeline

After a refund is approved, we aim to initiate it within 5 to 7 business days.

After initiation, the payment gateway, UPI service or customer's bank may take additional time to show the amount in the original payment account.

Refunds will normally be sent to the original payment method. We may use another reasonable method only when the original method cannot accept the refund.

Payment Gateway and Bank Delays

SahilDubey.Com does not control the internal processing time of Razorpay, UPI applications, banks or card issuers.

If a refund has been initiated but is not visible in your account, you may need to contact your bank or payment provider with the refund reference details.

Failed, Pending or Reversed Payments

If money is debited but the transaction shows as failed or pending, first check your bank or payment application.

In some cases, the bank or payment provider may automatically reverse the amount. A digital product will be delivered only when we receive reliable confirmation that the payment was successful.

If the transaction remains unclear, contact us with the payment ID and screenshot so that the payment status can be checked.

Duplicate Payment

If you accidentally pay twice for the same product, contact us with both transaction IDs and payment screenshots.

After verification, the duplicate amount may be refunded. A payment made for two different products or through two separate intentional orders will not be treated as a duplicate payment.

Personal-Use Rule

Digital products purchased from SahilDubey.Com are provided to the buyer for personal educational use unless the product page clearly states otherwise.

The buyer must not:

• Forward the files to friends or other students
• Share files in Telegram or WhatsApp groups
• Upload files publicly to Google Drive or another platform
• Sell, rent or redistribute the product
• Remove branding, ownership information or watermarks
• Use the files to create another free or paid bundle

Unauthorised sharing, resale or public distribution may result in cancellation of support and other reasonable action. A refund will not be provided for an account involved in verified misuse, subject to applicable law.

Fraudulent Claims and Chargebacks

Customers should contact us first when facing a genuine payment or delivery issue. We will make a reasonable effort to check and resolve the problem.

Creating fake payment screenshots, falsely claiming non-delivery after receiving the product or filing a dishonest payment dispute may be treated as fraudulent activity.

Where required, relevant payment, communication and delivery records may be shared with the payment provider, bank or competent authority to respond to a dispute.

Third-Party Services

Digital delivery may depend on third-party services such as Razorpay, WhatsApp, email providers, Google Drive, UPI applications or banks.

Temporary problems with these services may affect payment confirmation, message delivery or access to a file.

We will make a reasonable effort to provide another delivery method when a genuine technical issue can be verified.

Consumer Rights

Nothing in this policy is intended to remove or limit any mandatory consumer right or legal remedy that cannot be excluded under applicable Indian law.

Every complaint will be reviewed according to the product details, available records, actual circumstances and applicable law.

Changes to This Policy

We may update this Refund & Delivery Policy when our products, prices, payment methods, delivery process, support system or legal obligations change.

The revised policy will be published on this page with an updated date.

The refund and delivery conditions displayed at the time of purchase will normally apply to that order, subject to applicable law.

Contact Us

For payment verification, product delivery, replacement or refund-related questions, contact:

Website: SahilDubey.Com
Website Operator: Sahil Dubey
Email: sahildubey043@gmail.com
Location: Bihar, India

Please include your transaction ID and product name whenever you contact us about an order. This helps us check the issue faster.